FAQ

Our target customers are cycling enthusiasts of all levels, from beginners to experienced riders. We particularly cater to:

• Parents looking for quality kids’ bikes (balance bikes to 26″ models)
• Urban commuters needing city e-bikes or cruiser bikes
• BMX riders and cycling hobbyists
• Cyclists who need replacement parts and accessories
• Budget-conscious shoppers who want affordable cycling gear

We offer a carefully curated selection of cycling products with:

• Competitive pricing on bikes and components
• Fast and reliable global shipping options
• A focus on both complete bikes and individual components
• Products for all ages and skill levels
• Excellent customer service based in El Paso, Texas

Our bike selection includes:

• Kids bikes in sizes from 12″ to 26″
• Balance bikes for young learners
• BMX bikes for trick and stunt riders
• City e-bikes for urban commuting
• Cruiser bikes for comfortable riding

Yes! We offer a wide range of components and accessories including:

• Brake systems (levers, pads, hoses, complete sets)
• Bottle cages and other practical add-ons
• Bells and horns for safety
• Cleat covers and other specialized components

Our bikes are shipped partially assembled to ensure safe transportation. You’ll need to complete some basic assembly upon arrival. Most bikes require attaching the front wheel, handlebars, and pedals, with all necessary tools included. For complex assemblies or if you’re unsure, we recommend having your bike assembled by a professional mechanic.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely through our encrypted payment gateway.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We don’t store your full credit card details on our servers after your transaction is complete.

We process orders quickly to get you your gear as soon as possible. If you need to change or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.

We ship worldwide, excluding some remote areas in Asia. Our El Paso, Texas location allows us to efficiently serve customers across North America, Europe, and other regions through our partnerships with DHL, FedEx, and EMS.

We offer two convenient shipping methods:

Order processing typically takes 1-2 business days for verification and preparation before dispatch. Pro Tip: Orders placed before 12 PM EST are often processed the same day, getting your gear to you even faster!

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our prices or shipping costs. We recommend checking with your local customs office for more information about potential fees.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.

We stand behind our products. If you’re not completely satisfied, you can return items within 15 days of receipt for a full refund or exchange. The item must be in its original condition with all packaging and accessories included.

To initiate a return, please contact our customer service team at [email protected] with your order number and details about the item you wish to return. We’ll provide you with return instructions and the appropriate return address.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns as we can’t be responsible for items lost in transit.

Once we receive your returned item, we’ll inspect it and process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Our customer service team is happy to help with any questions or concerns. You can reach us at:

• Email: [email protected]
• Mailing Address: 3682 Frederick Street, El Paso, US 79922

We typically respond to emails within 24 hours during business days (Monday-Friday).

Currently, we operate as an online-only retailer. This allows us to keep our prices competitive while serving customers worldwide from our warehouse in El Paso, Texas. All customer service inquiries are handled electronically or by phone.