Privacy Policy

Last Updated: [Insert Date]

Welcome to Cycling Gear Shop (“we”, “us”, or “our”) at cheap-bicycles.com. We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make purchases from our global cycling community (excluding some remote Asian regions).

1. Information We Collect

We collect information to provide better services to all our customers – from parents purchasing kids’ bikes to serious cyclists buying high-end components:

• Personal Identification Information: Name, email address, shipping address (like 3682 Frederick Street, El Paso), phone number when you create an account or place an order.
• Payment Information: While we process payments through secure gateways (Visa, MasterCard, JCB, PayPal), we never store full credit card details after transaction completion.
• Browsing Data: Information about your interaction with our bike categories (12″-26″ kids bikes, BMX bikes, city e-bikes, etc.), accessories, and components.
• Communication Data: Messages sent via email to [email protected] or through other customer service channels.

2. How We Use Your Information

Your data helps us serve our global cycling community more effectively:

• Process orders for bikes, components (like brake systems), and accessories
• Provide worldwide shipping (where available) and customer support from our El Paso base
• Improve our product offerings across all categories (balance bikes to cruiser bikes)
• Send order confirmations and shipping updates
• Prevent fraud and enhance payment security (PCI DSS compliant)
• Respond to inquiries about products from brake pads to bottle cages

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard networks), shipping, and IT services – all bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, such as preventing fraudulent transactions on high-value items like city e-bikes.
• Business Transfers: In case of merger or acquisition, customer information may be transferred but remains protected under this policy.

We never sell your personal data to third-party marketers.

4. Data Storage and Security

Based in El Paso, Texas, we implement robust security measures:

• 256-bit SSL encryption for all transactions
• Data minimization – we don’t store complete payment card information
• Regular security audits of our systems
• Secure servers with restricted access

While we protect your data, no internet transmission is 100% secure. We recommend using strong passwords and keeping your login details confidential.

5. Your Rights and Choices

You have control over your personal information:

• Access & Correction: Review and update your account information via our website
• Data Portability: Request a copy of your personal data in a machine-readable format
• Deletion: Ask us to delete your personal data, subject to legal retention requirements
• Marketing Preferences: Opt-out of promotional emails while retaining transaction notifications

To exercise these rights, contact us at [email protected]. We respond within 24 business hours.

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience for bike gear:

• Essential Cookies: Necessary for site functionality, like remembering your cart items (from kids bikes to cleat covers)
• Analytics Cookies: Help us understand how customers navigate between bike categories
• Preference Cookies: Remember your language and currency settings (USD)

You can manage cookie preferences through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (except some remote areas), your data may be processed outside your country. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell children’s bikes (12″-26″), our website is not directed at children under 13. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices. Significant changes will be notified via email or website notice.

Thank you for trusting Cycling Gear Shop with your cycling needs. Ride on with confidence!