At Cycling Gear Shop, we’re passionate about getting you and your family out on bikes. Whether you’re shopping for your child’s first balance bike or upgrading components on your BMX, we want your experience to be smooth from purchase to delivery and beyond.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery in 10-15 business days after shipping
  • Recommended for time-sensitive orders
  • Full tracking included

Free Shipping: Available on orders over $50 via EMS

  • Delivery in 15-25 business days after shipping
  • Basic tracking available
  • Great for non-urgent orders

Note: We ship worldwide except to some remote Asian regions. International customers may be responsible for customs fees.

Returns & Exchanges

We accept returns and exchanges for most items within 15 days of delivery, provided they’re in original condition with all tags attached and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Brake pads
  • Brake hoses
  • Cleat covers
  • Custom or special order BMX bike components

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Cycling Gear Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name, Size if applicable]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
Contact phone number: [Your Phone Number]

I understand that the item must be in its original condition with all packaging and tags.

Sincerely,
[Your Full Name]

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in their original packaging with all accessories and documentation. Include the RMA number clearly on the package and ship to:

Cycling Gear Shop Returns
3682 Frederick Street
El Paso, TX 79922
USA

Tip: Use a trackable shipping service and keep your receipt until the return is processed.

Step 4: Return Processing

We’ll inspect returned items within 3-5 business days of receipt. You’ll receive email notification when your return is processed.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Refunds may take additional time to appear in your account depending on your financial institution

Exchange Process

Follow the same return process above, clearly indicating in your email that you wish an exchange. Once we receive and inspect your return, we’ll ship the replacement item. Standard shipping charges apply for exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost.

Pro Tip: When ordering bikes or components, please double-check sizing charts and specifications before purchasing to minimize the need for returns. Our customer service team is happy to answer any pre-purchase questions!

For any questions about our Shipping & Returns policy, please contact us at [email protected].

Happy cycling from the team at Cycling Gear Shop!